Last checked: 2026-09-28
Lemon Squeezy’s getting-paid page is a payout clock. The refunds page is a different question: what is deducted, and who handles a card dispute. This page names that split from “Refunds and Chargebacks”, fetched 28 September 2026. It does not reprint a dispute fee, a day count, or a fee percentage. It is not tax, legal, or accounting advice. Recheck docs.lemonsqueezy.com/help/payments/refunds-chargebacks before you open an account.
The page says sellers set their own refund policy, and that a refund can be issued from the Lemon Squeezy dashboard. The refunded amount, minus the platform fee, is deducted from the next payout. That sentence is not the hold on the getting-paid page, and it is not a promise that the platform fee is returned as cash. This guide does not print a percentage.
The same page says Lemon Squeezy may issue a refund on its own, inside a stated window, to prevent a chargeback. A policy that says “no refunds” does not stop a customer from asking the card provider to reverse the charge. This guide does not reprint that window.
The page describes a chargeback as the customer asking the card provider to cancel the charge. It says this happens for several reasons, often fraud. Generally Lemon Squeezy handles chargebacks on sales. In most cases it offers a full refund and deducts the refunded amount, minus the platform fee, plus a dispute fee, from the next payout. This guide does not print that dispute fee.
When a chargeback occurs, the page says Lemon Squeezy sends information to the payment provider and that the provider decides the outcome. That decision is not the payout calendar. Do not read the getting-paid page as if it answered a dispute.
KeepCAD 2026 maps who keeps a fee after a refund, against Gumroad and the other checkouts in the zip. The sales page keeps one Discover versus Stripe teaser. The rest of the tape is in the zip.
Source: docs.lemonsqueezy.com/help/payments/refunds-chargebacks (fetched 28 September 2026). Recheck it. Not tax advice.