Last checked: 2026-09-29
Polar’s account-reviews page and payouts page are first-cash clocks. The refunds page is a different question: what comes back, what stays deducted, and who may refund without the seller asking. This page names that split from Polar’s “Manage Refunds” documentation, fetched 29 September 2026. It does not reprint a day count, a fee example, or a worked dollar tape. It is not tax, legal, or accounting advice. Recheck polar.sh/docs/features/refunds before you open an account. The fetched page does not name Canada and does not name CAD.
The page says Polar can issue a refund in full or in part. The maximum refundable amount on an order is the net amount, excluding tax, minus anything already refunded, with any customer balance on that order taken into account. Polar says the corresponding tax is refunded automatically: fully on a full refund, and prorated on a partial refund. That sentence is not the first-payout review, and it is not a promise that Polar’s own fee comes back as cash.
Payment fees are not refunded. The page says card networks and payment processors charge Polar for the underlying transaction whether or not it is later refunded, so Polar cannot return those fees. A seller can still refund the customer. The fee stays deducted from the balance. This guide does not print Polar’s example amounts.
Polar says it can issue refunds on the seller’s behalf. It reserves the right to refund inside a stated window after purchase, at its own discretion, to prevent chargebacks. The page says Polar receives early chargeback signals, and that for lower-value transactions it may refund automatically, cancel a related subscription, and revoke benefits at the same time. A “no refunds” policy does not stop that. This guide does not reprint the window or a chargeback rate. See Polar’s chargeback-management page for the wider context; this page does not restate that page.
On a one-time purchase, the refund form can revoke access to product benefits such as file downloads. That option is selected by default on a full refund and can be turned off. On a subscription, refunding an order returns the money and does not end the relationship. The page says you cancel the subscription to end access; Polar revokes the associated benefits once the subscription itself is revoked. That is not the payout-delay heading on the finance page.
KeepCAD 2026 maps who keeps a fee after a refund against Gumroad, Lemon Squeezy, and the other checkouts in the zip. The sales page keeps one Discover versus Stripe teaser. The rest of the tape is in the zip.
Source: polar.sh/docs/features/refunds (fetched 29 September 2026). Recheck it. The fetched HTML does not name Canada or CAD. Not tax advice.